{"id":10496,"date":"2023-08-23T10:38:28","date_gmt":"2023-08-23T10:38:28","guid":{"rendered":"http:\/\/akmi.lt\/?page_id=10496"},"modified":"2023-10-11T08:22:39","modified_gmt":"2023-10-11T08:22:39","slug":"dispute-resolution-rules","status":"publish","type":"page","link":"http:\/\/akmi.lt\/en\/gincu-sprendimo-taisykles\/","title":{"rendered":"Dispute resolution rules"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid\" ><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"edgtf-section-title-holder  edgtf-st-standard  edgtf-st-position-left edgtf-appear-fx\" >\n\t\t<div class=\"edgtf-st-inner\">\n                    <div class=\"edgtf-st-title-holder\">\n                <h4 class=\"edgtf-st-title\" style=\"color: #4c4c4c\">\n                    <span class=\"edgtf-st-title-light\">ALTERNATIVE<\/span> <span class=\"edgtf-st-title-light\">DISPUTES<\/span> <span class=\"edgtf-st-title-light\">DECISION<\/span>                <\/h4>\n            <\/div>\n\t\t\t\t\t<\/div>\n    <\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>1. All disputes arising from or related to the provision of services or products between the seller and the customer shall be resolved through negotiations. If an agreement cannot be reached, the disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>2. In implementing Directive No. 2013\/11\/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes (hereinafter referred to as ADR) and Regulation No. 524\/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes (hereinafter referred to as ODR), the European Commission has created a platform for online dispute resolution for consumer disputes \u2013 <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/\">http:\/\/ec.europa.eu\/odr\/<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>3. EGS is an electronic tool that allows consumers to file a claim against a seller or service provider when goods or services are purchased online.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>4. In Lithuania, the EDR platform allows for independent, impartial, transparent, efficient, fast and fair online resolution of national and cross-border disputes between consumers and e-commerce entrepreneurs arising in the internal market of the European Union.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>5. The State Consumer Rights Protection Service is designated as the contact point for this ODR platform in Lithuania, which provides assistance to all parties to the dispute at any stage of the dispute resolution.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>6. Every client of UAB &quot;AKMI&quot; can submit a complaint regarding a product purchased on our website by sending it directly by e-mail <a href=\"mailto:info@akmi.lt\">info@akmi.lt<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>7. If the client of UAB &quot;AKMI&quot; is not satisfied with the final response of UAB &quot;AKMI&quot;, he may contact the State Consumer Rights Protection Service (Vilniaus g. 25, 01402 Vilnius, e-mail:. <a href=\"mailto:tarnyba@vvtat.lt\">tarnyba@vvtat.lt<\/a>, tel. 8 5 262 67 51, fax. (8 5) 279 1466, website <a href=\"\/en\/www.vvtat.lt\/\">www.vvtat.lt<\/a>), as well as to the territorial divisions of the State Consumer Rights Protection Service in the counties or fill out the application form on the EGS platform <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/\">http:\/\/ec.europa.eu\/odr\/<\/a>. UAB &quot;AKMI&quot; contact e-mail address for indication on the aforementioned platform: <a href=\"mailto:info@akmi.lt\">info@akmi.lt<\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 80px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"ALTERNATYVUS GIN\u010c\u0172 SPRENDIMAS 1. Visi nesutarimai, kil\u0119 i\u0161 ar susij\u0119 su paslaug\u0173 ar gamini\u0173 teikimu tarp pardav\u0117jo ir kliento, yra sprend\u017eiami derybomis. Nepavykus susitarti, nesutarimai yra sprend\u017eiami Lietuvos Respublikos teis\u0117s akt\u0173 nustatyta tvarka. 2. \u012egyvendinant Europos Parlamento ir Tarybos direktyv\u0105 [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10496","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gin\u010d\u0173 sprendimo taisykl\u0117s - Akmi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/akmi.lt\/en\/dispute-resolution-rules\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gin\u010d\u0173 sprendimo taisykl\u0117s - 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